Best Way to Reach Us – We handle all customer service inquiries through our contact form. While we love connecting with you on Instagram, TikTok, and Facebook, our DMs aren’t the ideal place for support. Drop us a message here, and we’ll take care of you!

Hang Tight! – We know waiting isn’t fun, but sending multiple emails can actually slow things down. Rest assured, we’re on it and will get back to you as soon as we can.

Our Office Hours – Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM CET (Central European Time). Here’s what that looks like in your time zone:

🇪🇺 Europe (CET/CEST): 9:00 AM – 5:00 PM

🇬🇧 United Kingdom: 8:00 AM – 4:00 PM GMT/BST

🇨🇦 Canada (Eastern Time): 3:00 AM – 11:00 AM EST

🇺🇸 USA (Eastern Time): 3:00 AM – 11:00 AM EST

🇦🇺 Australia (Sydney): 7:00 PM – 3:00 AM AEDT/AEST

🇳🇿 New Zealand: 9:00 PM – 5:00 AM NZDT/NZST

If you reach out outside these hours, no worries—we’ll get back to you first thing when we’re back online!

We appreciate your patience and can’t wait to assist you!