BetterDay Shipping Policy

Last updated: November 19th, 2025

Thank you for shopping with BetterDay. We want our customers to enjoy a simple and stress free delivery experience. This policy explains how orders are processed, shipped, and delivered.

---

Order Processing Time

We process orders very quickly. Most orders are packed and prepared for shipment within 0 to 1 business day.

• Orders placed Monday through Friday before 5 pm are usually processed the same day

• Orders placed during weekends or holidays are processed the next business day

If an item requires additional time to prepare, we will notify you.

---

Shipping Time

Once your order has been processed, it is handed to the carrier. Estimated delivery time:

5 to 8 business days depending on your location.

Shipping times may vary due to:

• Weather delays

• Carrier delays

• Seasonal demand

• Customs processing for international shipments

We appreciate your patience while your order is on its way.

---

Pre Order Items

Some items may be offered as Pre Order. Pre Order items are not yet in stock and therefore require additional processing time before they ship.

If an item is marked as Pre Order, please allow 8 to 10 business days for preparation before the order is handed to the carrier. Once the Pre Order item ships, it follows the same delivery timeline as regular orders which is 5 to 8 business days.

If your order contains both a Pre Order item and in stock items, we will ship the entire order together once the Pre Order item is ready. This ensures consistent tracking and a smooth delivery process.

Because Pre Order items are reserved specifically for you, cancellations are only possible before the item enters the preparation phase. Once processing has begun, the order cannot be changed or cancelled.

---

DELIVERY TIMES BY COUNTRY

---

Free Shipping

BetterDay offers free worldwide shipping on every order, with no minimum purchase requirement.

---

Tracking Information

When your order ships, you will receive a tracking link by email. Tracking information typically activates within 24 to 48 hours after the carrier picks up your order.

If you do not see a tracking email within three (3) days:

• Check your spam folder

• Search for “BetterDay” in your inbox

• Contact us at support@heybetterday.com

• Click here to track your order!

---

HOW TO PLACE AN ORDER:

The ordering process is simple:

1. Go to the product page and add the desired product to your shopping cart.

2. Check the correct variants and click "Add to Cart".

3. Enter your address details correctly and click "Secure Checkout".

4. Review your address details again and click "Continue to payment".

   • Credit card (AMEX, Mastercard, Maestro, Visa)

   • PayPal

   • EPS

   • Direct payment

     Choose a secure payment method

5. Click "Complete Order" and follow the instructions to finalize your payment.

---

Incorrect Address

Customers are responsible for providing accurate delivery details at checkout.

We allow address changes within one hour of placing your order.
If you need an update, email support@heybetterday.com immediately.

If the parcel has already been processed:

• We cannot change the address

• The carrier will attempt delivery to the provided address

• If the parcel is returned, refused, or disposed of because of an incorrect address BetterDay cannot refund the order

• We can reship your order for a 15% reshipment fee

---

Package Marked as Delivered but Not Received

If your tracking shows delivered but you did not receive your package:

1. Check around the delivery area

2. Ask neighbors or household members

3. Contact the carrier directly

If the carrier cannot resolve the issue, email us within 7 days at support@heybetterday.com.

BetterDay is not responsible for packages marked as delivered.

---

Customs Duties and Import Taxes

International orders may be subject to customs fees, import taxes, or duties depending on the destination country.

Please note:

• These charges are not included in your order total

• These fees must be paid by the recipient

• We cannot control or predict the cost

• If you refuse the customs fee or fail to collect your parcel, we cannot issue a refund

We recommend checking your country’s import rules before ordering.

---

Lost or Stolen Packages

Once your order has been handed to the carrier BetterDay is not responsible for lost or stolen packages. You may file a claim directly with the carrier.

We are happy to assist with documentation if needed.

---

Need Support

We are here to help. If you have any questions or issues regarding your delivery, contact us: support@heybetterday.com